On-site training that makes your service advisors more confident, more trusted, and more profitable — driving higher CSI, higher gross, and customers who come back.
Built by a former service advisor. Delivered in your drive, on your process.
Dealerships train the showroom relentlessly and leave the service drive to figure it out alone. Yet the advisor controls the largest recurring revenue stream in the store — and decides whether the customer ever comes back.
Most advisors learned on the fly. They write tickets well but were never taught to build value, handle price resistance, or protect a CSI score on purpose.
Missed recommendations, unauthorized discounting, and shaky deliveries quietly bleed gross and drag CSI below the OEM bonus threshold — quarter after quarter.
Hands-on, on-site training built for the service lane — so every advisor sells with confidence, without pressure, and earns the next visit every time.
One repeatable, five-step lane process every advisor runs on every customer — simple enough for a busy Monday, complete enough to protect CSI, gross, and the next visit.
Greet warmly, listen actively, and run the walk-around that surfaces every legitimate need at write-up.
Translate technician findings into plain language and clear value — tied to safety, reliability, and the cost of waiting.
Total transparency on price and timing. The customer always knows what, why, how much, and when.
Handle questions and price resistance with confidence, secure clear authorization, and set expectations for the wait.
The perfect delivery, the follow-up call, and the CSI conversation — earning the 5-star survey and the next visit before they leave the lot.
Delivered on-site with role-play, live coaching, and real repair orders — compressed into a one-day intensive or expanded into a two-day workshop with sustainment.
Mindset and the numbers — advisors own their impact on gross, CSI, and retention.
Uncover every legitimate need at write-up — more sold hours, fewer comebacks.
Present findings as value so customers approve more work because they trust you.
Handle “not today” and “too expensive” with confidence — protecting the sale and the score.
Turn a completed repair into a 5-star survey and a returning customer.
Build a personal book of loyal customers through disciplined follow-up.
No “call for a quote” runaround. Clear packages, published prices, and a founding-dealer rate for our first partners.
Travel billed at cost for stores outside the local region. Additional advisors, extra on-site days, and manager coaching available as add-ons.
Complete FAST Track, follow the sustainment plan, and if you don’t see a measurable CSI improvement within 90 days, we keep coaching your team at no additional charge until you do.
Founding dealers lock in the founding rate for life, get a free baseline CSI audit, and become our first case-study partners.
Claim a Founding Dealer SpotFAST didn’t come from a textbook or a corporate classroom. It was built by a former dealership service advisor who spent years on the write-up line — learning what actually moves CSI, gross, and retention on a busy Monday morning.
Every technique in the program has survived a real service drive. That’s why FAST resonates with advisors: it’s not theory, it’s the job — done right. We train on-site, on your process, and we stay with you until it sticks.
Formidable skills. Applicable in your drive. Service that earns loyalty.
Tell us about your store and we’ll show you where the drive is leaving gross and CSI on the table — no obligation.
Prefer to talk? Book a call on my calendar · Or email info@highcsifast.com